Thank you for visiting the Unox Ovens Direct terms and conditions page. By making a purchase from www.unoxovensdirect.co.uk with our sales team you are agreeing to be bound by these terms and conditions in their entirety.

From time to time we may update these terms and conditions and it is your responsibility to check this section prior to buying any products from us.

If you have any questions or do not agree with any of our terms and conditions then please contact our customer services department on 01228 534 996

You can place an order on our website or an ambassador. We accept payment via most credit and debit cards both on our website.

You can pay by Mastercard and Visa. 

We take your security very seriously and the purchase area of our site is secured using industry standard Secure Socket Layer technology to allow for encryption of your credit card details. Additionally, any card details taken over the phone are input straight into the same encrypted purchase area, which we cannot access.

All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.

You may order and pay for goods up to 250 days in advance of delivery during which time the price will be held.

It is a crime to purchase or attempt to purchase goods with a stolen credit card or with stolen personal details or with a false name. We will take appropriate action if we discover any person is attempting to fraudulently purchase goods from our website.

We reserve the right to withhold goods and terminate any account details with anybody who we suspect of fraudulent practice and / or breach of these terms and conditions.

DELIVERY

MAINLAND UK AND OUT OF AREA DELIVERIES

We deliver to all of mainland UK and all delivery options are available. We also deliver to the Highlands and Islands.

EUROPEAN AND OVERSEAS DELIVERIES

We are not able to deliver our products to Europe and worldwide destinations.

Please also bear in mind that there may be additional customs duties to pay upon goods entering specific countries. Unfortunately, we are unable to confirm the cost of these customs duties and the intended recipient will become responsible for payment of these duty costs. This may also cause delivery delays.

WEEKENDS AND BANK HOLIDAYS

We are unable to deliver on Bank Holidays. We do offer a Saturday and Sunday delivery service subject to a surcharge.

REDIRECTION OF GOODS
Please make sure you give the correct address and postcode for the recipient. Additional charges will be made for redirection or for re-delivery due to address or postcode error.

PRODUCT AVAILABILITY
All orders are subject to availability. If a product is out of stock or has been oversold we will attempt to contact the purchaser as soon as possible to agree an alternative product choice. We will do our utmost to meet the delivery date chosen but reserve the right to miss the date if we are unable to contact the purchaser to agree a replacement product.

ORDER CANCELLATION

‘NO QUIBBLE’ POLICY – DISTANCE SELLING REGULATIONS
We operate a ‘No Quibble’ policy for order cancellation. You are allowed a 7-day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the delivery charges (including any out of area, named day or Saturday surcharges) to you, in full, if you choose to cancel your order for any reason provided you comply with the below:

1. You notify us of your cancellation in writing (letter or email)  within 7 working days of delivery.
2. The goods remain unused and component parts are unopened.
3. You or the recipient retain and take reasonable care of the goods until collected by our carrier.
4. You or the recipient are reasonable in making the goods available for collection by our carrier who will collect only during the daytime on working days (not weekends or Bank Holidays) within 21 days of notifying us of the cancellation.
5. Refunds will be issued upon receipt of the item.
6. Please note the exceptions listed below.

Please note that we are UNABLE TO REIMBURSE THE COST OF RETURNING AN ITEM TO US UNDER ANY CIRCUMSTANCES, as we will arrange collection through our own carrier at no cost to you.

RETURNS & REFUNDS

DAMAGED OR DEFECTIVE PRODUCTS

If you or your recipient has received a damaged or defective products or if we have made a mistake with your order the following terms apply:

1. You notify us within 48 hours of receipt via phone on 01228 534996 or via email to sales@unoxovensdirect.co.uk.
2. If required we will refund the cost of the product in full or we will replace the product. If the same product is not available we will replace with a product of equal or higher value.
3. You will not be charged for the collection of your item nor for the delivery of a replacement product.
4. Please note that we are UNABLE TO REIMBURSE THE COST OF RETURNING AN ITEM TO US UNDER ANY CIRCUMSTANCES, as we will arrange collection through our own carrier at no cost to you.
5. If you arrange for us to collect an item from you or your recipient which, after being assessed by our gift quality control department is not deemed to be damaged or defective, please note that we reserve the right to deduct the cost of collection from your refund.
6. The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.

DELIVERY DELAYS
We are not responsible for late delivery of any gift due to:
1. Adverse weather conditions
2. Incomplete or incorrect delivery addresses
3. Any other causes beyond our reasonable control

MISSING ORDERS
All claims for missing or damaged purchases must be reported to us within 14 days of your expected delivery date. We cannot guarantee that claims made after this time will be refunded or replaced.

VAT & DUTY
All prices include VAT at variable rates and duty charged at the rates prevailing. We reserve the right to amend prices according to legislative change. Not every product is subject to VAT and therefore gifts may not incur standard VAT at the prevailing rate as the VAT is calculated on a weighted average basis.

COPYRIGHT
All photographs, copy, images, graphics contained within this website are the wholly owned property of Unox. ANY PARTIES FOUND TO BE USING OR COPYING ANY ELEMENT OF THIS WEBSITE WITHOUT PERMISSION INCLUDING OUR PRODUCTS OR PRODUCT DESCRIPTIONS WILL BE DEEMED TO BE INFRINGING OUR COPYRIGHT.

COMPLAINTS

PRODUCT COMPLAINTS
We take product complaints very seriously. In the first instance please submit your product complaint in writing to us at sales@unoxovensdirect.co.uk or call us on 01228 534996. We will respond to you within one working day at the latest. We are not liable for third party product issues that are deemed to be beyond our control.

DELIVERY COMPLAINTS
Customer service issues will be acknowledged within one working day of receipt. We will keep in close touch with you, advising of our progress in trying to resolve any issues as quickly as possible.

LAW
These terms and conditions do not affect your Statutory Rights.

These terms and conditions will be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.